FAQs

When are you open? 
We are available Monday through Friday from 10am to 4pm, except during US holidays.

How do I send my customization information to you? 
You can send your information to the email: hatsharksales@gmail.com

If I have a specific idea or request, that isn't shown on the website, who can I contact to make it? 
You can call (952)-876-9349 and one of our leads will be happy to help.

I want to customize a product with an image, how should I prepare the file(s) for you? 
We would like image(s) that are at least 720p, 300DPI, and with good lighting on the subject. Simply put, the higher quality image, the better. 

Can I send copyrighted images? 
No. We cannot produce custom images using copyrighted materials in our products. Although, parodies are okay.

What is considered as copyrighted imagery? 
Materials that include politicians, celebrities (i.e. actors, sports players, etc.), cartoon or anime characters, video games, album covers, and the like. Although, parodies are okay.

Can I send in explicit photos for my products?
Yes, however they must be your own. We do not approve of inappropriate photos of celebrities, politicians, or other copyrighted materials. All participants shown must be aware and consenting to the use of their image(s). Any illegal content WILL be reported to the proper authorities.  

What kind of images can be engraved? 
Images that have bolder lines and less fine detail will produce more complete engravings.

Can you engrave items in color? 
No. There is no application of ink when engraving our materials. 

How do I care for my printed products? 
You should hand wash your printed products only, and do not soak them in hot water for long periods of time. Make sure to wipe on the printed area gently.

How do I care for my Bamboo Cutting Boards? 
You should hand wash the Bamboo Cutting Board only, and do not soak in water for long periods of time. Dry them with a towel after washing. To darken and protect your engraving, we suggest rubbing the surface of the board with food-grade mineral oil or beeswax.

Do you ship Vector lighters with fuel?
No, Vector lighters use butane as a fuel source. We cannot ship butane in the mail.

What do I do if I am not satisfied with my product? 
If you are not satisfied with your product for whatever reason, let us know by email at hatsharksales@gmail.com and you can follow our return policy.